Steps to collect Call Manager logs in RTMT

There are logs in call Manager for each service running on it. The logs will be used to trace the cause for the issue, malfunction or abnormality in the server and its services. We have to be specific in the time frame of issue, so that we can collect the logs for the time frame to narrow down the issue

Step1: Login Call manager through RTMT Tool.

Step2: Click on Trace & log Central -> Collect files -> Select the required services for its log.

Step3: Click Next.

Step4: Select DateTime for log Collection and the path where the logs to be stored.

Step5: Click finish. The collected logs will be stored in mentioned folder.