Solution for you
We can perform manual synchronization of id’s in LDAP to Call manager, when data’s are not synced properly between the LDAP and CUCM servers and you are facing some id miss in CUCM which is already created in LDAP.
Step1: Login CUCM admin page.
Step2: Select system, then LDAP and select LDAP Directory.
Step3: Select perform full sync now to sync LDAP ID’s to CUCM manually.
Step 1 : Go to Navigation> Disaster Recovery System
Step 2: From the menu, select Backup > Scheduler
Step 3:Click Add New
Step 4: Enter the Details
Step 5: Configure the scheduler Weekly .
Step 6: Click the Save button and then the Ok button on the warning screen
Step 7: Click Enable Schedule
Step 8: Click Save
CUCM Services
Call manager runs two category of services
Feature Services
In Cisco Unified Serviceability, the Service Activation window and the Control Center – Feature Services window categorize feature services into the following groups:
The Locations Bandwidth Manager service assembles a network model from configured Location and Link data in one or more clusters, determines the Effective Paths between pairs of Locations, determines whether to admit calls between a pair of Locations based on the availability of bandwidth for each type of call, and deducts (reserves) bandwidth for the duration of each call that is admitted.
Cisco AXL Web Service
The Cisco AXL Web Service allows you to modify database entries and execute stored procedures from client-based applications that use AXL.
In an IM and Presence Service system, this service supports both Cisco Unified Communications Manager and Cisco Unity Connection.
Cisco UXL Web Service
The TabSync client in Cisco IP Phone Address Book Synchronizer uses the Cisco UXL Web Service for queries to the Cisco Unified Communications Manager database, which ensures that Cisco IP Phone Address Book Synchronizer users have access only to end-user data that pertains to them. The Cisco UXL Web Service performs the following functions:
Conducts authentication checks by verifying the end-user username and password when an end user logs in to Cisco IP Phone Address Book Synchronizer.
Conducts a user authorization check by only allowing the user that is currently logged in to Cisco IP Phone Address Book Synchronizer to perform functions such as listing, retrieving, updating, removing, and adding contacts.
Cisco Bulk Provisioning Service
If your configuration supports clusters (Cisco Unified Communications Manager only), you can activate the Cisco Bulk Provisioning Service only on the first server. If you use the Cisco Unified Communications Manager Bulk Administration Tool to administer phones and users, you must activate this service.
Cisco TAPS Service
The Cisco Tools for Auto-Registered Phones Support (TAPS) Service supports the Cisco Unified Communications Manager Auto-Register Phone Tool, which allows a user to upload a customized configuration on an auto registered phone after a user responds to Interactive Voice Response (IVR) prompts.
If your configuration supports clusters (Cisco Unified Communications Manager only), you activate this service on the first server. When you want to create dummy MAC addresses for the tool, ensure that the Cisco Bulk Provisioning Service is activated on the same server.
Platform Administrative Web Service
The Platform Administrative Web Service is a Simple Object Access Protocol (SOAP) API that can be activated on Cisco Unified Communications Manager, IM and Presence Service, and Cisco Unity Connection systems to allow the PAWS-M server to upgrade the system.
Performance and monitoring services
Cisco Serviceability Reporter
The Cisco Serviceability Reporter service generates daily reports. For details, see topics that are related to the serviceability reports archive.
If your configuration supports clusters (Cisco Unified Communications Manager only), this service is installed on all the Cisco Unified Communications Manager servers in the cluster. Reporter generates reports once a day based on logged information. You can access the reports that Reporter generates in Cisco Unified Serviceability from the Tools menu. Each summary report comprises different charts that display the statistics for that particular report. After you activate the service, report generation may take up to 24 hours.
Cisco CallManager SNMP Service
This service, which implements the CISCO-CCM-MIB, provides SNMP access to provisioning and statistics information that is available for Cisco Unified Communications Manager.
If your configuration supports clusters (Cisco Unified Communications Manager only), activate this service on all servers in the cluster.
CM Services
Cisco CallManager
The Cisco CallManager Service provides software-only call processing as well as signaling and call control functionality for Cisco Cisco Unified Communications Manager.
Cisco TFTP
Cisco Trivial File Transfer Protocol (TFTP) builds and serves files that are consistent with the trivial file transfer protocol, a simplified version of FTP. Cisco TFTP serves embedded component executable, ringer files, and device configuration files.
Cisco Unified Communications Manager only: A configuration file includes a list of Cisco Unified Communications Managers to which devices (telephones and gateways) make connections. When a device boots, the component queries a Dynamic Host Configuration Protocol (DHCP) server for its network configuration information. The DHCP server responds with an IP address for the device, a subnet mask, a default gateway, a Domain Name System (DNS) server address, and a TFTP server name or address. The device requests a configuration file from the TFTP server. The configuration file contains a list of Cisco Unified Communications Managers and the TCP port through which the device connects to those Cisco Unified Communications Managers. The configuration file contains a list of Cisco Unified Communications Managers and the TCP port through which the device connects to those Cisco Unified Communications Managers.
Cisco Unified Mobile Voice Access Service
The Cisco Unified Voice Access Service starts the mobile voice access capability within Cisco Unified Mobility; mobile voice access, which is an integrated voice response (IVR) system, allows Cisco Unified Mobility users to perform the following tasks:
Make calls from the cellular phone as if the call originated from the desk phone.
Cisco IP Voice Media Streaming App
The Cisco IP Voice Media Streaming Application service provides voice media streaming functionality for Cisco Unified Communications Manager for use with Media Termination Point (MTP), conferencing, music on hold (MOH), and annunciator. The Cisco IP Voice Media Streaming Application relays messages from Cisco Unified Communications Manager to the IP voice media streaming driver, which handles Real-Time Protocol (RTP) streaming.
The Cisco IP Voice Media Streaming Application service does not generate the Call Management Record (CMR) files for call legs that involve any IP Voice Media Streaming Application components like conference, MOH, annunciator, or MTP.
Cisco CTIManager
The Cisco CTI Manager contains the CTI components that interact with applications. This service allows applications to monitor or control phones and virtual devices to perform call control functionality.
Cisco Unified Communications Manager clusters only: With CTI Manager, applications can access resources and functionality of all Cisco Unified Communications Managers in the cluster and have improved failover capability. Although one or more CTI Managers can be active in a cluster, only one CTI Manager can exist on an individual server. An application (JTAPI/TAPI) can have simultaneous connections to multiple CTI Managers; however, an application can use only one connection at a time to open a device with media termination.
Cisco Extension Mobility
This service, which supports the Cisco Extension Mobility feature, performs the login and automatic logout functionality for the feature.
Cisco Dialed Number Analyzer
The Cisco Dialed Number Analyzer service supports Cisco Unified Communications Manager Dialed Number Analyzer. When activated, this application consumes a lot of resources, so activate this service only during off-peak hours when minimal call-processing interruptions may occur.
Cisco Unified Communications Manager clusters only: Cisco does not recommend that you activate the service on all the servers in a cluster. Cisco recommends that you activate this service only on one of the servers of a cluster where call-processing activity is the least.
Cisco Dialed Number Analyzer Server
The Cisco Dialed Number Analyzer Server service along with The Cisco Dialed Number Analyzer service supports Cisco Unified Communications Manager Dialed Number Analyzer. This service needs to be activated only on the node that is dedicated specifically for the Cisco Dialed Number Analyzer service.
Cisco Unified Communications Manager clusters only: Cisco does not recommend that you activate the service on all the servers in a cluster. Cisco recommends that you activate this service only on one of the servers of a cluster where call-processing activity is the least.
Cisco DHCP Monitor Service
Cisco DHCP Monitor Service monitors IP address changes for IP phones in the database tables. When a change is detected, it modifies the /etc./dhcpd.conf file and restarts the DHCPD daemon.
Cisco Intercluster Lookup Service
The Intercluster Lookup Service (ILS) runs on a cluster-wide basis. ILS allows you to create networks of remote Cisco Cisco Unified Communications Manager clusters. The ILS cluster discovery feature allows Cisco Cisco Unified Communications Manager to connect to remote clusters without the need for an administrator having to manually configure connections between each cluster. The ILS Global Dial Plan Replication feature enables clusters in the ILS network with the ability to exchange global dial plan data with the other clusters in an ILS network.
ILS can be activated from the ILS Configuration window that can be accessed in Cisco Cisco Unified Communications Manager Administration by selecting Advanced Features > ILS Configuration.
Cisco UserSync Service
Cisco UserSync service synchronizes the data from Cisco Unified Communications Manager end-user table to the LDAP database.
Cisco UserLookup Web Service
Cisco UserLookup Web service routes the commercial calls (calls through external gateways) to an alternate internal number of the called party in order to avoid the commercial cost of calling an external number.
If a caller within a Cisco Unified Communications Manager network makes a call on an external number, Cisco Unified Communications Manager checks if an internal number exists for the called party in the LDAP database. If an internal number exists, the call is routed to that internal number. If the internal number is not found in the LDAP database, the call is routed to the original (external) number.
IM and Presence Services
IM and Presence services apply only to IM and Presence Service.
The Cisco SIP Proxy service is responsible for providing the SIP registrar and proxy functionality. This includes request routing, requestor identification, and transport interconnection.
Cisco Presence Engine
The Cisco Presence Engine collects, aggregates, and distributes user capabilities and attributes using the standards-based SIP and SIMPLE interface. It collects information about the availability status and communications capabilities of a user.
Cisco XCP Text Conference Manager
The Cisco XCP Text Conference Manager supports the chat feature. The chat feature allows users to communicate with each other in online chat rooms. It supports chat functionality using ad hoc (temporary) and permanent chat rooms, which remain on a Cisco-supported external database until they are deleted.
Cisco XCP Web Connection Manager
The Cisco XCP Web Connection Manager service enables browser-based clients to connect to IM and Presence Service.
Cisco XCP Connection Manager
The Cisco Unified Presence XCP Connection Manager enables XMPP clients to connect to the Cisco Unified Presence server.
Cisco XCP SIP Federation Connection Manager
The Cisco XCP SIP Federation Connection Manager supports interdomain federation with Microsoft OCS over the SIP protocol. You must also turn on this service when your deployment contains an intercluster connection between an IM and Presence Service.
Cisco XCP XMPP Federation Connection Manager
The Cisco XCP XMPP Federation Connection Manager supports interdomain federation with third party enterprises such as IBM Lotus Sametime, Cisco Webex Meeting Center, and GoogleTalk over the XMPP protocol, as well as supports interdomain federation with another IM and Presence Service enterprise over the XMPP protocol.
Cisco XCP Message Archiver
The Cisco XCP Message Archiver service supports the IM Compliance feature. The IM Compliance feature logs all messages sent to and from the IM and Presence Service server, including point-to-point messages, and messages from ad hoc (temporary) and permanent chat rooms for the Chat feature. Messages are logged to an external Cisco-supported database.
Cisco XCP Directory Service
The Cisco XCP Directory Service supports the integration of XMPP clients with the LDAP directory to allow users to search and add contacts from the LDAP directory.
Cisco XCP Authentication Service
The Cisco XCP Authentication Service handles all authentication requests from XMPP clients that are connecting to IM and Presence Service.
CTI Services
This section describes the CTI Services and does not apply to Cisco Unity Connection or IM and Presence Service.
This service supports Cisco Unified Communications Manager Assistant. After service activation, Cisco Unified Communications Manager Assistant enables managers and their assistants to work together more effectively. Cisco Unified Communications Manager Assistant supports two modes of operation: proxy line support and shared line support.
The feature comprises a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.
The service intercepts calls that are made to managers and routes them to selected assistants, to managers, or to other targets on the basis of preconfigured call filters. The manager can change the call routing dynamically; for example, by pressing a softkey on the phone, the manager can instruct the service to route all calls to the assistant and can receive status on these calls.
Cisco Unified Communications Manager users comprise managers and assistants. The routing service intercepts manager calls and routes them appropriately. An assistant user handles calls on behalf of a manager.
Cisco WebDialer Web Service
Cisco WebDialer Web Service for Cisco Unified Communications Manager Systems
Cisco Web Dialer provides click-to-dial functionality. It allows users inside a Cisco Unified Communications Manager cluster to initiate a call to other users inside or outside the cluster by using a web page or a desktop application. Cisco Web Dialer provides a web page that enables users to call each other within a cluster. Cisco Web Dialer comprises two components: Web Dialer servlet and Redirector servlet.
The Redirector servlet provides the ability for third-party applications to use Cisco Web Dialer. The Redirector servlet finds the appropriate Cisco Unified Communications Manager cluster for the Cisco Web Dialer user and redirects the request to the Cisco Web Dialer in that cluster. The Redirector functionality applies only for HTTP/HTML-based Web Dialer client applications because it is not available for Simple Object Access Protocol (SOAP)-based Web Dialer applications.
Cisco Web Dialer, which is used in conjunction with Cisco Unified Communications Manager, allows Cisco Unified IP Phone users to make calls from web and desktop applications. For example, Cisco Web Dialer uses hyperlinked telephone numbers in a company directory to allow users to make calls from a web page by clicking on the telephone number of the person that they are trying to call.
Self-Provisioning IVR
With the introduction of Self-Provisioning IVR Service, the autoregistered IP phones on the Cisco Unified Communications Manager are assigned to users quickly with less effort. When you dial the CTI RP DN, that is configured on the Self-Provisioning page, from an extension of a user that uses the IVR service, the phone connects to the Self-Provisioning IVR application and prompts you to provide the Self-Service credentials. Based on the validation of the Self-Service credentials that you provide, the IVR service assigns the autoregistered IP phones to the users.
You can configure self-provisioning even if the service is deactivated, but the administrator cannot assign IP phones to users using the IVR service. By default, this service is deactivated.
To enable the Self-Provisioning IVR service, you must also enable the Cisco CTI Manager service.
For more information about how to configure self-provisioning, see the Administration Guide for Cisco Unified Communications Manager .
CDR Services
This section describes the CDR Services and does not apply to Cisco Unity Connection.
The Cisco CAR Web Service loads the user interface for CAR, a web-based reporting application that generates either CSV or PDF reports by using CDR data.
Cisco SOAP – CDRonDemand Service
The Cisco SOAP – CDRonDemand Service, a SOAP/HTTPS-based service, runs on the CDR Repository server. It receives SOAP requests for CDR filename lists that are based on a user-specified time interval (up to a maximum of 1 hour) and returns a list of filenames that fit the time duration that is specified in the request. This service also receives requests for delivery of a specific CDR/CMR file with the filename and the transfer method (SFTP/FTP, server name, login info, directory) that is specified in the request.
If you are using a third-party billing application that accesses CDR data through an HTTPS/SOAP interface, activate this service.
Security Services
This section describes the Security Services and does not apply to Cisco Unity Connection.
Cisco Unified Communications Manager only: The Cisco Certificate Trust List (CTL) Provider service, which runs with local system account privileges, works with the Cisco CTL Provider Utility, a client-side plug-in, to change the security mode for the cluster from nonsecure to mixed mode. When you install the plug-in, the Cisco CTL Provider service retrieves a list of all Cisco Unified Communications Manager and Cisco TFTP servers in the cluster for the CTL file, which contains a list of security tokens and servers in the cluster.
You can install and configure the Cisco CTL Client or the CLI command set utils ctl, and then activate this service for the clusterwide security mode to change from nonsecure to secure.
After you activate the service, the Cisco CTL Provider service reverts to the default CTL port, which is 2444. If you want to change the port, see the Cisco Unified Communications Manager Security Guide for more information.
Cisco Certificate Authority Proxy Function (CAPF)
Working in conjunction with the Cisco Certificate Authority Proxy Function (CAPF) application, the CAPF service can perform the following tasks, depending on your configuration:
Directory Services
This section describes the Directory Services.
Cisco Unified Communications Manager: The Cisco DirSync service ensures that the Cisco Unified Communications Manager database stores all user information. If you use an integrated corporate directory, for example, Microsoft Active Directory or Netscape/iPlanet Directory, with Cisco Unified Communications Manager, the Cisco DirSync service migrates the user data to the Cisco Unified Communications Manager database. The Cisco DirSync service does not synchronize the passwords from the corporate directory.
Note Users with duplicate email IDs are not synchronized and the administrator receives no notification about the list of users which are not synced. These IDS are shown in the DirSync error logs from Unified RTMT.
Network Services
Installed automatically, network services include services that the system requires to function, for example, database and platform services. Because these services are required for basic functionality, you cannot activate them in the Service Activation window. If necessary, for example, for troubleshooting purposes, you may need to stop and start (or restart) a network service in the Control Center – Network Services window.
After the installation of your application, network services start automatically, as noted in the Control Center – Network Services window. The serviceability GUI categorizes services into logical groups.
The Cisco CallManager Serviceability RTMT servlet supports the IM and Presence Real-Time Monitoring Tool (RTMT), which allows you to collect and view traces, view performance monitoring objects, work with alerts, and monitor system performance and performance counters, and so on.
Cisco RTMT Reporter Servlet
The Cisco RTMT Reporter servlet allows you to publish reports for RTMT.
Cisco Log Partition Monitoring Tool
The Cisco Log Partition Monitoring Tool service supports the Log Partition Monitoring feature, which monitors the disk usage of the log partition on a node (or all nodes in the cluster) by using configured thresholds and a polling interval.
Cisco Tomcat Stats Servlet
The Cisco Tomcat Stats Servlet allows you to monitor the Tomcat perfmon counters by using RTMT or the CLI. Do not stop this service unless you suspect that this service is using too many resources, such as CPU time.
Cisco RIS Data Collector
The Real-Time Information Server (RIS) maintains real-time information such as device registration status, performance counter statistics, critical alarms generated, and so on. The Cisco RIS Data Collector service provides an interface for applications, such as the IM and Presence Real-Time Monitoring Tool (RTMT), SOAP applications, and so on, to retrieve the information that is stored in all RIS nodes in the cluster.
Cisco AMC Service
Used for the Real-Time Monitoring Tool (RTMT), this service, Alert Manager and Collector service, allows RTMT to retrieve real-time information that exists on the server (or on all servers in the cluster).
In a Cisco Business Edition 5000 system, this service supports both Cisco Unified Communications Manager and Cisco Unity Connection.
Cisco Audit Event Service
The Cisco Audit Event Service monitors and logs any administrative configuration change to the Cisco Unified Communications Manager or IM and Presence system by a user or as a result of the user action. The Cisco Audit Event Service also monitors and logs end user events such as login, logout, and IM chat room entry and exit.
Backup and Restore Services
Cisco DRF Master
The CiscoDRF Master Agent service supports the DRF Master Agent, which works with the Disaster Recovery System GUI or CLI to schedule backups, perform restorations, view dependencies, check status of jobs, and cancel jobs, if necessary. The Cisco DRF Master Agent also provides the storage medium for the backup and restoration process.
Cisco DRF Local
The Cisco DRF Local service supports the Cisco DRF Local Agent, which acts as the workhorse for the DRF Master Agent. Components register with the Cisco DRF Local Agent to use the disaster recovery framework. The Cisco DRF Local Agent executes commands that it receives from the Cisco DRF Master Agent. Cisco DRF Local Agent sends the status, logs, and command results to the Cisco DRF Master Agent.
System Services
Cisco CallManager Serviceability
The Cisco CallManager Serviceability service supports Cisco Unified Serviceability and the IM and Presence Service serviceability GUIs, which are web application/interfaces that you use to troubleshoot issues and manage services. This service, which is installed automatically, allows you access to the serviceability GUIs. If you stop this service on the server, you cannot access the serviceability GUI when you browse into that server.
Cisco CDP
Cisco Discovery Protocol (CDP) advertises the voice application to other network management applications, so the network management application, for example, SNMP or Cisco Unified Operations Manager, can perform network management tasks for the voice application.
Cisco Trace Collection Servlet
The Cisco Trace Collection Servlet, along with the Cisco Trace Collection Service, supports trace collection and allows users to view traces by using RTMT. If you stop this service on a server, you cannot collect or view traces on that server.
For SysLog Viewer and Trace and Log Central to work in RTMT, the Cisco Trace Collection Servlet and the Cisco Trace Collection Service must run on the server.
Cisco Trace Collection Service
The Cisco Trace Collection Service, along with the Cisco Trace Collection Servlet, supports trace collection and allows users to view traces by using the RTMT client. If you stop this service on a server, you cannot collect or view traces on that server.
For SysLog Viewer and Trace and Log Central to work in RTMT, the Cisco Trace Collection Servlet and the Cisco Trace Collection Service must run on the server.
Platform Services
A Cisco DB
A Cisco DB service supports the Progres database engine on Cisco Cisco Unified Communications Manager. On IM and Presence Service, A Cisco DB service supports the IDS database engine.
Cisco DB Replicator
Cisco Unified Communications Manager and IM and Presence only: The A Cisco DB Replicator service ensures database configuration and data synchronization between the first and subsequent servers in the cluster.
Cisco Tomcat
The Cisco Tomcat service supports the web server.
SNMP Master Agent
This service, which acts as the agent protocol engine, provides authentication, authorization, access control, and privacy functions that relate to SNMP requests.
MIB2 Agent
This service provides SNMP access to variables, which are defined in RFC 1213, that read and write variables, for example, system, interfaces, and IP.
Host Resources Agent
This service provides SNMP access to host information, such as storage resources, process tables, device information, and installed software base. This service implements the HOST-RESOURCES-MIB.
Native Agent Adaptor
This service, which supports vendor Management Information Bases (MIBs), allows you to forward SNMP requests to another SNMP agent that runs on the system.
System Application Agent
This service provides SNMP access to the applications that are installed and executing on the system. This implements the SYSAPPL-MIB.
Cisco CDP Agent
This service uses the Cisco Discovery Protocol to provide SNMP access to network connectivity information on the node. This service implements the CISCO-CDP-MIB.
Cisco Syslog Agent
This service supports gathering of syslog messages that various Cisco Cisco Unified Communications Manager components generate. This service implements the CISCO-SYSLOG-MIB.
Cisco Certificate Change Notification
This service keeps certificates of components like Tomcat, CallManager, and XMPP automatically synchronized across all nodes in the cluster. When the service is stopped and you regenerate certificates, then you have to manually upload them to Certificate Trust on the other nodes.
Platform Administrative Web Service
The Platform Administrative Web Service is a Simple Object Access Protocol (SOAP) API that can be activated on Cisco Unified Communications Manager, IM and Presence Service, and Cisco Unity Connection systems to allow the PAWS-M server to upgrade the system.
Cisco Certificate Expiry Monitor
This service periodically checks the expiration status of certificates that the system generates and sends notification when a certificate is close to its expiration date. For Cisco Cisco Unified Communications Manager, you manage the certificates that use this service in Cisco Unified Operating System Administration. For IM and Presence Service, you manage the certificates that use this service in Cisco Unified IM and Presence Operating System Administration.
Cisco License Manager
Cisco License Manager keeps track of the Cisco Cisco Unified Communications Manager-related licenses that a customer purchases and uses. It controls license checkins and checkouts, and it takes responsibility for issuing and reclaiming Cisco Cisco Unified Communications Manager-related licenses. For Cisco Cisco Unified Communications Manager, Cisco License Manager manages the Cisco Cisco Unified Communications Manager application and the number of IP phone unit licenses. When the number of phones exceeds the number of licenses, it issues alarms.
Cisco Cisco Unified Communications Manager clusters only: This service runs on all the servers, but the service on the first server has the responsibility for issuing and reclaiming licenses.
Security Services
Cisco Trust Verification Service
Cisco Trust Verification Service is a service running on a CallManager server or a dedicated server, that authenticates certificates on behalf of phones and other endpoints. It associates a list of roles for the owner of the certificate. A certificate or the owner can be associated with one or many roles.
The protocol between phones and Trust Verification Service allows phones to request for verification. Trust Verification Service validates the certificate and returns a list of roles associated with it. The protocol allows Trust Verification Service to authenticate a request and conversely, a phone to authenticate the response from Trust Verification Service. The protocol protects the integrity of the request and the response. Confidentiality of the request and the response is not required.
Multiples instances of Cisco Trust Verification Service run on different servers in the cluster to provide scalability. These servers may or may not be the same as the ones hosting the Cisco Unified CallManager. Phones obtain a list of Trust Verification Services in the network and connect to one of them using a selection algorithm (example: Round Robin). If the contacted Trust Verification Service does not respond, the phone switches to the next Trust Verification Service in the list.
Database Services
Cisco Database Layer Monitor
The Cisco Database Layer Monitor service monitors aspects of the database layer. This service handles change notification and monitoring.
Note
Cisco Unified Communications Manager uses Automatic Update Statistics, an intelligent statistics update feature that monitors the changes that are made in the database tables and updates only tables that need statistic updates. This feature saves considerable bandwidth, especially on VMware deployments of Cisco Unified Communications Manager. Automatic Update Statistics is the default indexing method.
SOAP Services
Cisco SOAP-Real-Time Service APIs
IM and Presence Service only: The Cisco SOAP-Real-Time Service APIs support client login and third-party APIs for presence data.
Cisco Unified Communications Manager and Cisco Unity Connection only: The Cisco SOAP-Real-Time Service APIs allow you to collect real-time information for devices and CTI applications. This service also provides APIs for activating, starting, and stopping services.
Cisco SOAP-Performance-Monitoring APIs
The Cisco SOAP-Performance-Monitoring APIs service allows you to use performance monitoring counters for various applications through SOAP APIs; for example, you can monitor memory information per service, CPU usage, and performance monitoring counters.
Cisco SOAP-Log-Collection APIs
The Cisco SOAP-Log-Collection APIs service allows you to collect log files and to schedule collection of log files on a remote SFTP server. Examples of log files that you can collect include syslog, core dump files, and Cisco application trace files.
SOAP-Diagnostic Portal Database Service
The Cisco Unified Real-Time Monitoring Tool (RTMT) uses the SOAP-Diagnostic Portal Database Service to access the RTMT Analysis Manager hosting database. RTMT gathers call records based on operator-defined filter selections. If this service is stopped, RTMT cannot collect the call records from the database.
CM Services
Cisco Extension Mobility Application
The Cisco Extension Mobility Application service allows you to define login settings such as duration limits on phone configuration for the Cisco Extension Mobility feature.
Cisco Unified Communications Manager only: The Cisco Extension Mobility feature allows users within a Cisco Unified Communications Manager cluster to temporarily configure another phone in the cluster as their own phone by logging in to that other phone. After a user logs in, the phone adopts the personal phone numbers, speed dials, services links, and other user-specific properties of the user. After logout, the phone adopts the original user profile.
Cisco User Data Services
Cisco User Data Services provides Cisco Unified IP Phones with the ability to access user data from the Cisco Unified Communications Manager database. Cisco User Data Services provides support for Cisco Personal Directory.
Route Group Creation:
Step1: Login to CUCM admin> Call Routing > Route\Hunt> Route Group.
Step2: Click Add New
Route List creation:
Step 1: Login to CUCM admin> Call Routing > Route\Hunt> Route List
Step 2 : Add new
Step 3: Enter Name, Descriptiom, Cisco Unified Communications Manager Group
Step4: Click Save and Apply Config
Route Pattern creation:
Step 1 : Click on Call Routing> Route/Hunt> Route Pattern
Step 2 Add new
Step 3: Enter Route Pattern
Step 4: Select Route Partition
Step 5 :Select Gateway/Route list to route the call
Step 6 : select Route Option “ Route this pattern”
Step 7: Click Save and Apply Config
Step1: Login to Cisco Unified CallManager Administration
Step2: Select Device > Device Settings > Phone Services
Step3: Click Add New
Step 4: Type Service Name field, Type Service Description field, Type Service URL field, Click Save
Create Device User Profile for a User
Step1: Choose Device > Device Settings > Device Profile and click Add New.
Step2: From the drop down list, select the phone model to be configured, for example, Cisco 7960.
Step3:Click Next and Select SCCP.
Step4:Enter a Device Profile Name.
Step5: From the Phone Button Template field, select Standard 7960 SCCP.
Step6: Click Save.
Step7: On the left hand side of the screen, click the link Line [1] – Add a new DN.
Step8: Choose a valid DN from your internal dialing plan for the location, enter that DN in the Directory Number field.
Step9: Enter DN Number abd Route Partition,.Associate the device and Click Save.
Associate User Device Profile to a User
Step1: From the menu, select User Management > End User.
Step2: Click Find.
Step3: Select the user from the list that matches the profile that was created.
Step4: Under Extension Mobility > Available Profiles, select the profile and move it to the Controlled Profiles selection.
Step5: Click Save.
Configure and Subscribe Cisco Unified Ip Phones to Service and Enable
Step1: Select Device > Phone from the menu.
Step2: Select the phone from the list of devices.
Step3: In the Related Links: field, select Subscribe/Unsubscribe Services and click Go.
Step4: In the pop-up window, under Service Information, in the Select a Service pull down menu, select Extension Mobility.
Step5: Click Next.
Step6: Click Subscribe.
Step7: Click Save.
Step8: Under Extension Information, check the Enable Extension Mobility box.
Step9: Under the Logout Profile field, select – Use Current Device Settings
Step10: Click Save.Clicik Reset.
Please follow the below steps to configure a IP Phone.
Step 1 Login to CUCM(Cisco Unified Communications Manager) Via internet browser.
Step 2 From Cisco Unified CM Administration, choose Device > Phone.
Step 3 Click Add New.
Step 4 From the Phone Type drop-down list, select the appropriate Cisco IP Phone model.
Step 5 Click Next.
Step 6 From the Select the device protocol drop-down list, choose one of the following: • SCCP • SIP
Step 7 Click Next.
Step 8 Configure the fields in the Phone Configuration window.
Step 9 Click Save.
Step 10 In the Association area, click Line [1] – Add a new DN.
Step 11 In the Directory Number field, enter the directory number that you want to associate with the phone.
Step 12 Click Save.
END USER
Please follow the below steps to configure a End User.
Step 1 From Cisco unified communication manager Administration Page> User Management >
Step 2 Click the End User.
Step 3 Click Add New.
Step 4 Configure the fields in the end user configuration window.
Step 5 Click save
Associating End User to a Device
Step 6 In the Device Associations pane, click Device Association.
Step 7 To find all records in the database, ensure the dialog box is empty.
Step 8 To filter or search records • From the first drop-down list box, select a search parameter. • From the second drop-down list box, select a search pattern. • Specify the appropriate search text, if applicable.
Step 9 Click Find. All or matching records display. You can change the number of items that display in each window by choosing a different value from the Rows per Page drop-down list box. Associating a Device.
Step 10 From the Device association for (this particular user) pane, choose the devices that you want to associate with this end user by checking the box to the left of the device name(s). Use the buttons at the bottom of the window to select and deselect devices to associate with the end user.
Step 11 Post Click save selected changes to complete the configuration.
Call Manager/Communication Manager/CUCM is the call-processing component of the Cisco Unified Communications System. It is an IP-based communications system integrating voice, video, data, and mobility products and applications. It support multi-channel communication over IP like voice, video, and data traffic within a single network infrastructure. CUCM is managing all three traffic types and interfacing with all standards-based network protocols. Cisco Unified CM runs only as a virtual application; it cannot be deployed directly on a Cisco UCS server. Cisco Unified CME runs within the Cisco IOS or IOS-XE software on Cisco Integrated Services Routers and does not support virtualization.
Call manager provides the following functionality in a UC environment:
How Call Manager Process and signals a call?
Call Processing:
At the beginning of a call, a user at IP phone A picks up the handset, and a message is sent to CUCM letting CUCM know that the device has gone off-hook. CUCM responds to this stimulus by replying with a message that tells the device to play the dial tone file that is stored in the flash memory of the phone. The user at phone A hears the dial tone and begins dialing the phone number of phone B. SCCP phones send their digits to CUCM as they are pressed (digit by digit), whereas SIP phones send their dialed digits in one message (enbloc signaling) by default. SIP phones have options that allow them to behave similarly to SCCP phones (Keypad Markup Language [KPML] and dial rules). CUCM performs digit analysis against the dialed digits. If a match is found, CUCM routes the call per its configuration. If CUCM does not find a match, a reorder tone is sent to the calling party.
CUCM Signaling and Media Paths:
CUCM signals the calling party to initiate ringback, so the user at phone A will hear the ringback tone. CUCM also signals the call to the destination phone, which plays the ringdown tone. Additional information is provided to the phones to indicate the calling and called party name and number. (Phone A will show the destination device name and number, and phone B will show the calling party name and number.)
When the user at phone B accepts the call, CUCM sends a message to the devices letting them know the IPv4 socket (IPv4 address and port number) information in which they should communicate for the duration of the call. The RTP media path opens directly between the two phones.
The Cisco IP Phones require no further communication with CUCM until either phone invokes a feature, such as call transfer, call conferencing, or call termination.
CUCM Cluster
Clustering allows the network to scale to several thousands of endpoints, provides redundancy in case of network or server failure, and provides a central point of administration. The maximum number of servers in the cluster is 20. There is only one publisher which is like a central controller, can install up to 8 subscribers for call processing with enable call manager service in the nodes, the rest of the nodes/subscribers are for special functions like MOH, Conference, TFTP etc. All the servers should run in the same version. Only the publisher needs to synchronize its clock with the lowest stratum NTP server, subscribers will get their time through NTP from publisher only
We can categorize Call manager into two types with its clusters.
Cluster
Cluster can Supports up to 30000 IP phones. The cluster can be scaled to a maximum of 20 Servers in which there can be a maximum of 1 Publisher, 8 Call Processing Subscribers, 2 TFTP servers, 9 Other Servers. Call Processing Servers are the Servers which performs call routing, call controlling and call restriction services.
Mega Cluster
Mega Cluster can supports up to 60000 IP phones and can be scaled to a maximum of 21 Servers in which there can be a maximum of 1 Publisher, 16 Call Processing Subscribers, 2 TFTP Servers, 2 Other servers.
There are two types of data communication between CUCM servers :
1) Database Replication :
– Read/write copy of the database is with the Publisher.
– The database is replicated to all Subscribers from Publisher.
– The Database replication is secured using embedded Red Hat Linux, ip tables dynamic firewall.
2) Cluster Communication :
ICCS(Intra-cluster communication) Signaling :
Used to replicate run-time data such as Registration of devices, Locations bandwidth, Shared Media Resources.This signaling runs only between the servers that have the “ccm.exe” service i.e the Call manager service running (Call Processing agents). Uses TCP ports 8002-8004. A minimum of 1.544 Mbps (T1) bandwidth is required for Intra-Cluster Communication Signaling (ICCS) traffic between sites.
CDR & CAR :
Call Detail Records are logged by the Call Processing Engine taking the call. These are periodically pushed to the Publisher server. The Cisco CAR or any third party billing application server always points to and collects data from the Publisher.
When adding reports to favorites request come, the new report should be created and associated with respective team/ team leader/process folder on Cisco Unified Intelligent Center (CUIC) to facilitate real time and historical reporting.
To initiate the adding reports to favorites request,
1. Need to open a CUIC
Information’s required:
Steps need be noted:
Login CUIC link à click on Report menu à Open respective process named folder
Click on New à Report
Below fields should be filled,
Name: Proposed name of report
Report Definition: select the report definition from drop down list.
Click on Users menu
Find the group in which the CUIC user is associated
Click on User permissions
Select the report on drop down list
Select the highlighted process wise field and click on set permission button and set the permissions.
Give the write permission to user for agent addition on reports.
To Download RTMT IN UCCX
Download RTMT.
— NS Team
Follow the below steps to install the RTMT.
Step 1:
Step 2:
1.Plugins download page will open.
2.Select Cisco Unified Serviceability Real-Time Monitoring Tool.
3.Click save file and Install.
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